1. Return, refund and cancellationWe reserve the right to refuse your order should it be necessary. In the event of the Harley Hounds Raw Food Supplies needing to issue a refund we will endeavour to credit your account within 7 – 10 working days. Once an order has been successfully transmitted to the store, it is not possible to cancel the order. 2. Delivery times Our goal is to provide the best food delivery service possible and we have an excellent reputation for on-time deliveries. Unfortunately things don’t always go to plan, occasionally preventing us from achieving this.